GENERAL TERMS AND CONDITIONS
REGISTRATION
The registration serves the purpose of providing newsletters and promotions. When registering, please provide the following information:
E-mail address:
Password:
Last name:
First Name:
DATA PROTECTION NOTICE
The data provided during your registration are handled by Kalocsai Porcelánfestő Kft. (Reg. No.03-09-103066, seat: H-6300 Kalocsa, Malatin tér 5, VAT number: 11036973-2-03). Kalocsai Porcelánfestő Kft. manages the personal data of the registered visitors only in connection with order handling, online sales activities, newsletters and information on current actions, in accordance with current legislation.
Kalocsai Porcelánfestő Kft. as data controller will handle the data of the registered person as long as the registration is active. At the registered person's request, the relevant data will be deleted. Please send an e-mail to the [*] email address. The cancellation will take place within 24 hours after the next working day following the start of the cancellation request.
By signing up you agree to the above conditions.
According to the legal provisions in force at the request of the person concerned the data controller shall provide information on the data processed by the data controller or by a data processor entrusted by data controller, their sources, as well as the purpose, the legal basis and the duration of the data processing, the data processor's name and address and its activity related to data management, moreover on the circumstances and effects of the data protection incident and the measures taken to troubleshooting, and, in the case of transmission of the personal data of the person concerned, the legal basis and the addressee of the transfer.
(Act CXII of 2011 on the right of informational self-determination and freedom of information)
SHIPPING AND PAYMENT
Order
No registration is needed for ordering our products. For online ordering and delivery, however, it is necessary to provide your name (business name), email address, phone number, address, in case of organization the headquarters (and delivery address, if different from address / headquarters address). We will contact you after your order. We will notify you within 2 business days of the expected delivery time in writing or by phone. Some product families may have a delay in the manufacturing process, delivery, or for other reasons. We will notify you in writing. If in this case you do not want to proceed with your order, please notify us in writing at the same time with the order.
Payment options
The prices of our products include VAT.
- On receipt of the goods by cash,
- via bank transfer,
- online with credit card,
- by advanced bank transfer.
Receipt of the goods
Receipt of the goods can take place in two ways:
- After notice, in the shop at the address of H-6300 Kalocsa, Malatin Square number 5, the ordered product(s) can be picked up personally. Opening hours: Monday through Friday, from 10:00 am to 5:00 pm.
In case of personal receipt, you have the opportunity to review the products individually and check their integrity.
In the case of home delivery, the delivery fee is subject to UPS's current applicable tariffs up to the order value of 50,000 HUF.
https://wwwapps.ups.com/ctc/request?loc=hu_HU&WT.svl=PNRO_L1
For a value above 50,000 HUF, the delivery is free of charge.
In the unexpected case where a product is broken or defective, please do not accept it. In this case, we will try to substitute it as soon as possible.
Important!
Only sign the forwarder's document if the ordered product has arrived intact and complete. We will not be able to accept the complaint after signing the document.
Delivery abroad:
The product ordered from the webshop will be delivered to your home after consultation by e-mail.
The time and exact cost of the delivery will be communicated by e-mail after ordering.
The mandatory warranty for our products is governed by the provisions of the Government Decree 151/2003 (IX.22).
The warranty claim can only be enforced with the invoice!
The warranty claim can not be enforced if the defect is caused by improper use or use not in accordance with the instructions, incorrect shipping or storage. Seller's warranty and guarantee liability is regulated by the Civil Code and the 19/2014. (IV.29.) Decree of the Hungarian Ministry of National Economy.
WITHDRAWAL
Rights of consumers are governed by the 45/2014. Government Decree, in summary:
The consumer is entitled to exercise the right of withdrawal. The right of withdrawal can be exercised within 8 business days (or 14 calendar days)
In the event of withdrawal it is sufficient to send the withdrawal statement to the service provider within 8 working days. The buyer may withdraw the purchase without financial consequences if the product can be returned in its original condition. In the event of damage to the product, the buyer shall be liable to the Service Provider. The value of the goods and the costs related to the order shall be refunded by "Hollóháza Manufaktúra Kft." within 30 days, the cost of the return of the product shall be borne by the buyer in this case.
The withdrawal may take place:
CONSUMER PROTECTION
Seat of the company:
Hungary (HU) 6300 Kalocsa, Malatin tér 5.
Place of complaint administration:
Hungary (HU) 6300 Kalocsa, Malatin tér 5.
Telephone: [*];
Internet: [*];
E-mail: [*]
In the case of consumer dispute, the consumer may contact the conciliation board responsible for his / her place of residence.
In accordance with the section 17 / A § 1.a of the Act CLV of 1997 (consumer protection) the following information is provided by the conciliation boards of Hungary:
CONCILIATION BOARDS
Bács-Kiskun County Conciliation Board
Address: H-6000 Kecskemét, Árpád krt. 4th
Phone number: 00 36 (76) 501-525, 00 36 (76) 501-500
Fax Number: 00 36 (76) 501-538
Name: Mariann Mátyus
E-mail address: bkmkik@mail.datanet.hu;
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Baranya County Conciliation Board
Address: H-7625 Pécs, Imre Majorossy u. 36th
Mailing address: H-7602 Pécs, Pf. 109.
Phone number: 00 36 (72) 507-154
Fax Number: 00 36 (72) 507-152
Name: Dr. Józyef Bodnár
E-mail address: bekelteto@pbkik.hu;
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Békés County Conciliation Board
Address: H-5601 Békéscsaba, Penza ltp. 5
Phone: 00 36 (66) 324-976, 446-354, 451-775
Fax Number: 00 36 (66) 324-976
Name: Dr. László Bagdi
E-mail address: bmkik@bmkik.hu;
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Borsod-Abaúj-Zemplén County Conciliation Board
Address: H-3525 Miskolc, Szentpáli u. First
Phone number: 00 36 (46) 501-091, 501-870
Fax Number: 00 36 (46) 501-099
Name: Dr. Péter Tulipán
E-mail address: kalna.zsuzsa@bokik.hu;
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Budapest Conciliation Board
Address: H-1016 Budapest, Krisztina krt. 99
Phone number: 00 36 (1) 488-2131
Fax Number: 00 36 (1) 488-2186
Name: Dr. György Baranovszky
E-mail address: bekelteto.testulet@bkik.hu;
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Csongrád County Conciliation Board
Address: H-6721 Szeged, Paris krt. 8-12.
Your phone number: 00 36 (62) 554-250 / extension 118
Fax Number: 00 36 (62) 426-149
Name: László Dékány, Zoltán Jerney
E-mail address: bekelteto.testulet@csmkik.hu;
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Fejér County Conciliation Board
Address: H-8000 Székesfehérvár, Hosszúsetatér 4-6.
Phone number: 00 36 (22) 510-310
Fax Number: 00 36 (22) 510-312
Name: László Kirst
E-mail address: fmkik@fmkik.hu;
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Győr-Moson-Sopron County Conciliation Board
Address: H-9021 Győr, Szent István út 10 / a.
Phone: 00 36 (96) 520-202; 520-217
Fax Number: 00 36 (96) 520-218
Name: László Horváth
E-mail address: bekezetotestulet@gymskik.hu;
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Hajdú-Bihar County Conciliation Board
Address: H-4025 Debrecen, Petőfi square 10.
Phone number: 00 36 (52) 500-749
Fax Number: 00 36 (52) 500-720
Name: Dr. Zsolt Hajnal
E-mail address: info@hbkik.hu;
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Heves County Conciliation Board
Address: H-3300 Eger, Faiskola út 15.
Mailing address: H-3301 Eger, pf. 440.
Your phone number: 00 36 (36) 416-660 / extension 105
Fax Number: 00 36 (36) 323-615
Name: Pintérné Tünde Dobó
E-mail address: tunde@hkik.hu;
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Jász-Nagykun-Szolnok County Conciliation Board
Address: H-5000 Szolnok, Verseghy park 8.
Phone number: 00 36 (56) 510-610
Fax Number: 00 36 (56) 370-005
Name: Dr. Lajkóné dr. Judit Vígh
E-mail address: kamara@jnszmkik.hu;
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Komárom-Esztergom County Conciliation Board
Address: H-2800 Tatabánya, Fő tér 36.
Telephone number: 00 36 (34) 513-010
Fax Number: 00 36 (34) 316-259
Name: Dr. György Rozsnyói
E-mail address: kemkik@kemkik.hu;
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Nógrád County Conciliation Board
Address: H-3100 Salgótarján, Alkotmány út 9 / a
Phone: 00 36 (32) 520-860
Fax Number: 00 36 (32) 520-862
Name: Dr. Erik Pongó
E-mail address: nkik@nkik.hu;
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Pest County Conciliation Board
Address: H-1119 Budapest, Etele út 59-61. 2. em. 240th
Phone number: 00 36 (1) -269-0703
Fax Number: 00 36 (1) -269-0703
Name: dr. Károly Csanádi
E-mail address: pmbekelteto@pmkik.hu
Website address: www.panaszrendezes.hu
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Somogy County Conciliation Board
Address: H-7400 Kaposvár, Anna street 6.
Phone number: 00 36 (82) 501-000
Fax Number: 00 36 (82) 501-046
Name: Dr. Ferenc Novák
E-mail address: skik@skik.hu;
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Szabolcs-Szatmár-Bereg County Conciliation Board
Address: H-4400 Nyíregyháza, Széchenyi u. 2.
Phone number: 00 36 (42) 311-544, 00 36 (42) 420-180
Fax Number: 00 36 (42) 311-750
Name: Görömbeiné dr. Katalin Balmaz
E-mail address: bekelteto@szabkam.hu;
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Tolna County Conciliation Board
Address: H-7100 Szekszárd, Arany J. u. 23-25.
Phone number: 00 36 (74) 411-661
Fax number: 00 36 (74) 411-456
Name: Tibor Mátyás
E-mail address: kamara@tmkik.hu;
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Vas County Conciliation Board
Address: H-9700 Szombathely, Honvéd tér 2.
Telephone number: 00 36 (94) 312-356
Fax Number: 00 36 (94) 316-936
Name: Dr. Zoltán Kövesdi
E-mail address: pergel.bea@vmkik.hu
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Veszprém County Conciliation Board
Address: H-8200 Veszprém, Radnóti tér 1.
Phone number: 00 36 88 / 429-008 or 88 / 814-111 (VKIK - Chamber of Commerce and Industry of Veszprém County)
Fax Number: 00 36 88 / 412-150 (VKIK Fax Number)
Name: dr. Csaba Vasvári president (working days can be called from 8:00 am to 1:00 pm on 00 36/30 / 608-0270)
Reception hours: on Tuesdays 8:00 am to 1:00 pm, at which time you can call: 00 36 88 / 814-121
E-mail address: info@exerciseprem.hu
Web: www.bekeltetesveszprem.hu
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Zala County Conciliation Board
Address: H-8900 Zalaegerszeg, Petőfi street 24.
Phone number: 00 36 (92) 550-513
Fax Number: 00 36 (92) 550-525
Name: dr. Csaba Koczka
E-mail address: zmbekelteto@zmkik.hu
www.bekeltetes.hu
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